Communication Skills and Information Technology Oct/Nov 2017 Past Paper – KNEC Diploma

Communication Skills and Information Technology Past Examination Question Paper – Oct/Nov 2017

This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses:

• Diploma in Social Work and Community Development – Module I

Note: To easily navigate through the KNEC Past Examination Paper Pdf below, Mobile phone users are advised to use Mozilla or Chrome browsers

SECTION A: COMMUNICATION SKILLS
Answer at least TWO questions from this section.

1. (a) As the head of department in company KMS you have been requested to write internal memorandum to the librarian asking her to supply reference books to the subject teachers. Write a memo to this effect. (10 marks)
(b) Highlight five necessary conditions of a valid meeting. (10 marks)

2. (a) (i) Distinguish between formal and informal communication. (4 marks)
(ii) Outline six roles of members to ensure the success of a meeting. (6 marks)
(b) Describe five methods used in upward communication. (10 marks)

3. (a) Explain six essential components of Curriculum Vitae (CV). (12 marks)
(b) Explain four factors that the interviewee should consider during an interview. (8 marks)

4. (a) Describe five benefits of a circular letter in company information circulation. (10 marks)
(b) Visual presentation of information and data is having an increasing impact on our practical life. Describe five limitations of visual communication. (10 marks)

SECTION B: INFORMATION TECHNOLOGY
Answer at least TWO questions from this section.

5. (a) Outline five distinctions between Random Access Memory (RAM) and Read Only Memory (ROM). (10 marks)
(b) (i) Explain the meaning of the term ‘saving by default’. (2 marks)
(ii) Outline four steps used in saving a document by default. (8 marks)

6. (a) Describe six stages of data processing cycle. (12 marks)
(b) Explain four benefits of Personal Computer (PC) to the society. (8 marks)

7. (a) Describe five components of data hierarchy in an information system. (10 marks)
(b) (i) Highlight six characteristics of a computer. (6 marks)
(ii) Outline four steps to be taken to enter data into a table. (4 marks)

8. (a) Explain five characteristics of a good programming language. (10 marks)
(b) (i) Explain the meaning of the term ‘micro computers’. (2 marks)
(ii) Highlight four features of fifth generation computers. (8 marks)